Shipping policy

SHIPPING POLICY

Order processing times are separate from the shipping times displayed at checkout.

For in hand products, all orders are processed within 1 to 3 Business Days (excluding Weekends and Holidays) after receiving your order confirmation email. You will receive another email when your order has been shipped.

It's possible that products can be a longer processing and/or shipping time if products are not in hand due to potential delays regarding high volume of orders or postal service problems that are outside of our control.

** CUSTOMERS WARNING ** 

Emails about preorder production will be answered the very first time that a customer sends us an email about how long the production of a particular product may take and when expected delivery times are scheduled to happen. HOWEVER, any customer who emails us 2 or more times about how long an order will take to arrive to them, will automatically have their order refunded and you will not have the ability to receiving their desired product due to the customer not abiding to our shipping times and preorder process which is detailed vividly below on all products that will be collecting preorders. Thank You 

CUSTOMER RESPONSIBILITIES

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: RallexApparel@gmail.com. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

PREORDER PROCESS

If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail in each customer's order confirmation which will be sent to them via. email. After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM: @RallexApparel, where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you

REFUNDS / EXCHANGES

All purchases cannot be refunded or items will not be returned unless the item is shown to be defective or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team: RallexApparel@gmail.com 

ALL SALES ARE FINAL

When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PREORDER fulfillment 

Remember : You see your item that you ordered 2 times before you enter in your card information, if you still proceed to purchase the wrong size, item, etc. because you were "in a rush"....its your fault at that point and you will receive whatever item(s) that you initially purchased.